Frequently Asked Questions
Do you have insurance cover?
Yes we are fully insured with $2 million public liability cover providing peace of mind for our clients and their property.
Are you qualified arborists?
Yes our lead arborist Gage Ward holds a Level 4 qualification in arboriculture and has over 13 years of experience in the industry.
Do you provide free quotes?
Yes we offer free no obligation quotes. We are happy to visit your site, assess the work, and provide a clear written estimate.
Do you clean up after the job?
Absolutely. We take pride in leaving every site clean and tidy. All branches, logs, and debris are removed unless the customer requests otherwise.
Do I need council consent to remove a tree?
In some cases especially for protected trees or those on public land, consent may be required. We can advise you and assist with the application process if needed.
Do you take away the wood, or can we keep it?
It is entirely up to you. We can take everything away, or you can keep the firewood or mulch if you prefer.
What areas do you service?
We are based in Rotorua and service the wider Rotorua District, including nearby rural areas.
What kind of tree work do you specialise in?
We cover all aspects of arboriculture, including tree removals, pruning, crown lifting, deadwooding, hedge trimming, and storm damage clean up.
Is tree work dangerous?
Yes, arboriculture is classified as high risk work. That’s why we use qualified professionals, adhere strictly to health and safety protocols, and carry full insurance.
What happens if it rains on the day of the job?
We work in most weather conditions, but if safety is compromised (e.g high winds) we will reschedule at no cost to you.
How soon can you do the job?
This depends on our current schedule but we always try to accommodate urgent jobs where possible. Contact us for our next available date.
Will your equipment damage my lawn or driveway?
We take every precaution to minimise impact. If access is tricky or soft ground is an issue we will discuss protective measures before we begin.
Can I get a regular pruning schedule set up?
Yes. We can create a maintenance schedule tailored to your property to ensure your trees remain healthy and safe year round.
Do you offer emergency call outs for storm damaged trees?
Yes we provide a 24/7 emergency service for hazardous or fallen trees. Safety is our top priority.
Are you health & safety accredited?
Yes. Quality Trees Rotorua is SHE Pre-Qual accredited, meeting the highest standards of health and safety required for council and commercial contracts.